FAQ
Frequently Asked Questions
Do you have questions? You'll find the answers here!
We have gathered the most important information,
so you can quickly find what you are looking for.
And if anything remains unclear: Just get in touch with us – we're happy to help!
1
Where exactly is BASE Achensee located?
In Achenkirch at the northern end of Lake Achensee, Tyrol – with direct access to mountains, hiking trails and the lake itself.
2
From when can BASE Achensee be booked?
BASE Achensee is already bookable – you can submit your request directly via the booking page."
3
Is BASE Achensee only relevant in summer, or also in winter?
Both. BASE Achensee is designed for both seasons – in summer for hiking, cycling and water sports, in winter for cross-country skiing, nearby ski resorts and winter hiking.
4
How large are the apartments and how many people can they accommodate?
The 28 units range in size from 50 to 100 square meters and are designed for 1 to 8 people – from couples seeking a retreat to larger families or groups of friends.
5
How does the check-in process work if there is no traditional reception desk?
BASE Achensee operates with a deliberately digital and streamlined approach. After booking, you will receive a booking confirmation with a link to the legally required guest registration. Once this is complete, you will gain access to your personal digital guest directory – containing self-check-in instructions with images and access code, the Wi-Fi password, and tips on restaurants, excursions, and other recommendations in the region.
6
Are dogs allowed?
Yes, pets are welcome at BASE Achensee – especially in the ground-floor apartments with a private garden and terrace. A one-time cleaning fee of €39 applies per stay.
7
Are there parking spaces?
Ample free, covered parking is available. Additionally, there are electric vehicle charging stations; usage is billed directly at the station via QR code or charging card. Lockable garages can be booked directly with the operator upon request.
8
Is Wi-Fi included?
High-speed Wi-Fi is free and included in your stay. The apartments also feature smart TVs with access to popular streaming apps.
9
What are the cancellation policies?
BASE Achensee offers two rate options: The standard rate does not include free cancellation. With the flexible rate (10% surcharge compared to the standard rate), you can cancel free of charge up to 30 days before arrival; after that, the full booking amount is due.
10
Can a baby cot and highchair be booked additionally?
Yes, a baby cot and highchair can be added for a one-time surcharge of €29 per stay.
11
Is BASE Achensee more suitable for athletes or also for families?
For both. BASE Achensee is aimed at couples and families with an affinity for sport and exercise – not just pure road cycling or skiing enthusiasts.
12
Why should I book directly with BASE Achensee instead of through a booking portal?
When you book directly, you're in direct contact with us, instead of going through an intermediary. Learn more about booking here .
13
How can I contact BASE Achensee if I have questions before my arrival?
Via the contact page, by phone or email – you can find the contact details on our contact page .